双语：在职人员接听电话技巧

1. Eliminate distractions. Don’t call from a noisy pay phone of from an area where background machines and conversations will interfere with your concentration and your ability to hear and be heard. Similarly, don’t tap a pencil or make other noises that might be picked up and amplified over the phone wires.

1.清除影响。别在大吵大闹的公共收费标准公用电话亭通电话，也别在哪此有设备噪声和有交谈响声的地区通电话，这种会危害你集中精力，听不见也谈不清。一样，不必敲击签字笔或搞出别的响声来，这种响声都很有可能根据网络线传输或变大以至危害另一方听电話。

2. Always try to answer within two or three rings, and always greet callers in a courteous and friendly manner, even if you are having a busy day.

2.一般电话声响过两三遍后要立即去接，对答一口气要客套和友善；即便 你忙得不相往来还要这般。

3. Don’t put callers on hod for long periods of time. If it is necessary to hunt for information or to take another call, offer to call back.

3.别让语音通话另一方等太久。假如*须寻找材料或是*须接另一个电话，那么就告知另一方回首再给打以往。

4. It’s bad manners to engage in long phone conversation while you have a visitor in your office. If the call can’t be handled quickly, say you’ll call back later. Then remember to do so!

4.公司办公室有求助者时，长期通电话是没礼貌的个人行为。假如在线时间会较长，你可以告知另一方之后再给打以往。但是，过后一定要记牢去做！

5. Be cheerful and obliging when you answer your boss’s phone. If your boss is not available, offer to take message, with a brief explanation such as “She’s not in her office right now. May I help?”

5.给你的老总接听电话时，要用开心敬业的一口气。假如你的老总没有，你能作简易的表述，如：“她如今没有公司办公室，我能帮助吗？”积极明确提出请另一方留言板留言。

6. It’s important to take messages accurately. Check spellings of names, and repeat your notes to the caller to make sure the message is correct.

6.精确纪录留言板留言很重要。核查留言板留言人名字的拼读；要跟语音通话者重说一遍你所记录下来的內容，* 留言板留言准确。